Online Payment System Update

Introduction

After feedback and input from our customers we are excited to announce an upcoming upgrade to our online payment platform.

It will bring several new features designed to both enhance and streamline your account management, including utility billing and payments.

New Online Payment System

Upgrade Features

Mobile Account Management

With our new platform, you can now manage your utility account from the convenience of your mobile device. Access your account, view billing information, and make payments on the go, ensuring that you have full control of your utility services at your fingertips.

E-Billing

Say goodbye to paper bills! Our e-billing service will enable you to receive your utility bills electronically, reducing clutter and helping the environment. You'll receive notifications when your bills are ready, making it easier to keep track of your expenses.

Recurring Payments

Enjoy the ease of setting up recurring credit card or e-check payments. Say goodbye to late fees and missed payments by scheduling automatic payments to ensure your bills are paid on time, every time.

Consumption Data

Access detailed consumption data to better understand your utility usage patterns. This valuable information can help you make informed decisions on how to reduce your consumption and save on utility costs.

Scheduled Payment Options

Gain greater flexibility in managing your payments by scheduling them for a date that suits you best. Whether you prefer to pay at the beginning, middle, or end of the month, our new platform allows you to customize your payment schedule.

Rollout Timeline

March 2024

Legacy Systems Shutdown

On March 31, 2024, the old eSuite and Citybase platforms will cease operation. Please take note that after this date, individuals who have not transitioned to the new system will no longer have access to essential features such as e-billing, autopay, and more.

To ensure uninterrupted access to our enhanced services, it is crucial that you sign up for the new system prior to March 31, 2024. Your timely registration will guarantee a seamless and continuous experience with our upgraded platform.

Be sure to un-enroll any recurring payment infomation from legacy services prior to signing up to the new payment system.

New Account Signup Instructions

Visit www.cityoflawrence.org

Select “Lawrence Utilities”

Choose “Online Bill Pay”

Select “Utility Access Portal”

Select “Create User Profile”

Once confirmed via email, you will then add your utility account

Please enter the account number as it appears on your bill and the name needs to be in all caps as it appears on your bill.

To make the most of the exciting new features, we kindly request that you re-establish your account login and update your credit card information when prompted during the upgrade process.

Change can be challenging, but we believe this upgrade will significantly enhance your experience with our utility services.

Our customer support team will be available to assist you throughout the transition, should you have any questions or encounter any difficulties.

FAQ

This upgrade is driven by our commitment to enhancing customer experience with new features based on valuable user feedback. In addition, our current vendor is in the process of upgrading our payment processor, which makes it the perfect time for us to modernize our system to keep alignment with the latest industry standards.

Easier mobile account management, e-billing, recurring credit card payments, consumption data, and scheduled payment options are the key features of this new upgrade. We believe this upgrade will better serve our customers.

The system upgrade is scheduled to be launched on December 4th. Once the upgraded system becomes available, you'll find the link right here. We'll also send you more information as we approach the upgrade date. Stay up to date via our Lawrence Lift newsletter.

Newsletter Sign Up

No, rest assured there will be no service interruptions during this upgrade. While you'll need to create your new account with the upgraded site, we are committed to maintaining our legacy systems for a grace period (until March 31) to guarantee uninterrupted service for our valued customers. Your convenience is our priority.

Our existing systems are scheduled to be shut down by March 31st, providing you with ample time to smoothly transition to our new platform. We will also send out monthly reminders as this deadline approaches, ensuring a seamless and convenient process for all our customers.

Absolutely. You can continue to utilize our in-person payment kiosk at the Lawrence Government Center (9001 E 59th Street), conveniently available 24/7 at your service. You can make payments with cash, check, or credit card at our kiosk, ensuring flexibility and ease in managing your utility payments.

No, if you have previously enrolled with your bank or directly with us for bank drafting, there will be no changes to your payment process. However, we highly encourage you to enroll online with our new system to enjoy the benefits of the e-billing feature for added convenience. Your current bank drafting arrangement remains intact.

Yes. The new system will provide monthly consumption data for you to view. In addition, the free Eye on Water app allows you to receive real-time data and alerts you when your consumption rises or spikes more than your average. You can set a high/low tolerance and be notified via email or text message when the alert has been issued. It will also notify you if your meter were to trigger a leak indicator.

Eye on Water Mobile App Downloads

App Store (iPhone)

Google Play (Android)

No, there's no need to cancel your old account when switching to the upgraded system. Old accounts will be automatically shut down when the legacy systems are retired.